How do I return an item?
Mods are sold with a lifetime warranty from malfunctions and/or defects only. We will not fix a problem you caused with the mod.
EJuices are subject to personal taste and therefor cannot be returned or refunded, these are AS-IS products.
Should a customer return an item without notifying us first, we will refuse the package upon its delivery for the safety of our staff.
For sanitary reasons, and the overall safety of our customers, we DO NOT accept returns of: atomizers, clearomizers, cartomizers, bottled liquid, drip tips, batteries, wick, wire, mechanical mods, rebuild able devices and atomizers and parts for rebuild ables and/or atomizers. Therefore, our Return Policy EXCLUDES any products of this kind.
Unfortunately, we are unable to offer any kind of replacement or compensation for bottled liquids as taste differs for each individual and how the flavor reflects on their palette.
Some products will have minor flaws and is expected during manufacturing. Small nicks or polishing scratches are common on many of the products other companies sell as well as the ones we sell. The only time we can accept a return or exchange an item is if it is defective (meaning nonfunctioning) or damaged from shipping (meaning parts damaged or crushed due to handling upon delivery). Customer who try and return cloned items as authentic (items not purchased from us, and not made by the manufacturers we support), will have those items returned to them at their cost, and those customers will no longer be allowed to purchase any items through our website as the issue will be treated as fraud. Items damaged due to user error, are never covered under warranty by us, Def-Liquids LLC or the manufacturers of the products we sell.